Terms of service

Terms of Service

Kurabo Industries Ltd. (hereinafter referred to as "the Company") hereby establishes these Terms of Service (hereinafter referred to as "these Terms") regarding the conditions for providing the service "NEW LIFE WORKERS (https://newlifeworkers.jp/)" (hereinafter referred to as "the Service") operated by the Company on its website, the conditions for selling products on the Service, and the rights and obligations between the Company and the User (as defined in Article 1).

To use the Service, the User must read the full text of these Terms and agree to all of them. The User shall be deemed to have agreed to these Terms at the time they use or register for the Service.

Article 1 (Membership)

  1. "User" means any individual who uses or accesses the Service.

  2. "Member" means a User who has fully understood the contents of these Terms, completed member registration in accordance with the procedures prescribed by the Company, and whose membership has not been withdrawn or cancelled.

  3. To purchase products on the Service, a User must register as a Member in accordance with the provisions of this Article. A User wishing to register as a Member shall provide information requested by the Company, such as name, gender, date of birth, email address, postal code, address, and phone number (hereinafter referred to as "Member Information"), in accordance with the method specified by the Company.

  4. If there is any change to the Member Information, the Member shall promptly update it using the method specified by the Company. The Company shall not be held liable for any damages incurred by the Member due to a failure to update such information.

  5. The Company may refuse member registration if a User falls under any of the following items (including cases where the Company determines there is a risk of falling under any of the items). In such cases, the Company shall under no obligation to disclose the reasons for refusal to the User or any third party:

    1. All or part of the Member Information provided to the Company contains falsehoods, clerical errors, omissions, or other deficiencies.

    2. The User is a minor, and the Company cannot verify that consent has been obtained from a legal representative.

    3. The User is an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of their guardian, curator, or assistant.

    4. The User has had their membership registration cancelled by the Company in the past.

    5. If the User is a corporation, any of its officers or management personnel have had their membership cancelled in the past.

    6. The User is closely related to a person who has had their membership cancelled in the past.

    7. The User is an organized crime group (Boryokudan), a member of an organized crime group, a person for whom five years have not elapsed since ceasing to be a member of an organized crime group, a quasi-member of an organized crime group, a company related to an organized crime group, a corporate racketeer (Sokaiya), a group masquerading as social movements, a special intelligence organized crime group, or any other equivalent entity (hereinafter collectively referred to as "Anti-Social Forces").

    8. The User has violated these Terms in the past.

    9. In any other cases where the Company deems the User unsuitable as a user of the Service.

Article 2 (Cancellation of Membership Registration)

  1. The Company may, without prior notice, cancel membership registration, suspend the use of the Service, or take other necessary measures if a Member falls under any of the following items, and the Member shall raise no objection. In such cases, the Company shall under no obligation to disclose the reasons for cancellation to the Member or any third party:

    1. Violation of these Terms or related policies (including, but not limited to, the Refund Policy and Privacy Policy).

    2. Discovery of falsehoods in the Member Information.

    3. Default of obligations, such as payment delays or refusal to receive deliveries.

    4. Acts confirming prohibited behaviors defined in Article 10.

    5. Any other cases where the Company deems it necessary.

  2. Even if a Member's registration is cancelled pursuant to the preceding paragraph, the obligations owed by the Member to the Company under these Terms shall not be extinguished.

Article 3 (Withdrawal Procedure)

  1. A Member may withdraw from the Service at any time through the procedures prescribed by the Company. Membership status shall be forfeited at the time the withdrawal application is accepted.

  2. The Company may terminate a Member's membership without the Member's consent if the Member falls under any of the following items:

    1. Payment is suspended or becomes impossible, or a petition for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or similar proceedings is filed.

    2. There is no access to the Service for six (6) months or longer.

  3. Even if a Member withdraws pursuant to the preceding two paragraphs, the rights and obligations that have arisen between the Member and the Company under these Terms prior to that time shall not be extinguished.

Article 4 (Management of ID and Password)

  1. Members shall securely manage and store their ID, password, and other account-related information at their own responsibility, and take necessary measures to prevent unauthorized use by third parties.

  2. Members must not lend, share, transfer, change the name of, or otherwise permit a third party to use their account.

  3. Members shall be liable to compensate for any damages incurred by the Company due to a violation of the provisions of the preceding two paragraphs.

  4. If the entered ID and password match the registered information, the Company shall deem that the Service is being used by the Member registered as the holder of said ID and password.

Article 5 (Purchase of Products)

  1. If a Member wishes to purchase a product, they shall submit an application in accordance with the method specified by the Company.

  2. A product purchase agreement shall be established when the Company receives the application and sends an order confirmation email to the Member's email address (except cases where the Company confirms that the email was undelivered). In this case, the types of products and prices under the established purchase agreement shall be as displayed on the Service.

  3. Even after receiving an application under Paragraph 1, the Company may refuse the application or cancel the established product purchase agreement due to shortage of inventory, inability to deliver due to disasters or bad weather, or other circumstances. The Company shall not be held liable for any damages resulting from this.

  4. Members cannot specify a region outside Japan as the product delivery address when applying for a product purchase agreement. Any product purchase agreement specifying such a region as the delivery address shall be invalid.

Article 6 (Payment Method)

  1. The total payment amount shall be the sum of the product price, consumption tax, shipping fees, and other applicable transaction fees.

  2. Payment shall be processed via credit card or other methods specified by the Company. The Company shall initiate the product shipping process without delay after the payment transaction is successfully completed.

  3. Even after a product purchase agreement is established, the Company shall withhold and not ship the products to be sent to the Member until the payment transaction for the products is successfully completed pursuant to the preceding paragraph.

  4. Any disputes arising between a Member and a credit card company or other third parties shall be resolved between the parties involved, and the Company shall bear no responsibility whatsoever.

Article 7 (Product Quality Warranty)

The Company does not warrant that the quality of the products will meet the conditions set forth in the following items:

  1. The hue, size, and other visual appearances of the product are identical to those shown in the photographs on the Service.

  2. The product maintains the same level of quality for a long period after shipment.

  3. The product is unaffected by temperature, humidity, brightness, or other storage environment conditions after the Member receives it.

Article 8 (Returns of Products)

  1. Returns and exchanges will be accepted only if the Member contacts the Company within eight (8) days of receiving the product. However, returns will not be accepted if any of the following items apply:

    1. Items Non-Returnable by Nature:

      1. Underwear (undershirts, undergarments)

      2. Pants (trousers, work pants, etc.)

      3. Masks

      4. Pre-order items, special sale items, and made-to-order products.

    2. Items Non-Returnable Due to Condition:

      1. Used items, or items that have acquired odors (perfume, body odor, etc.) due to trying them on.

      2. Items with missing or damaged accessories, tags, labels, bags, or boxes.

      3. Items without the delivery note (proof of purchase).

      4. Altered items (hemmed, embroidered, etc.).

      5. Items for which nine (9) or more days have passed since arrival.

    3. Items Non-Returnable Due to Sale Type:

      Sale items, outlet products, and limited-edition items.

  2. Notwithstanding the preceding paragraph, a Member may cancel the product purchase agreement and request the return of the product from the Company within one (1) month of receiving the product only if the type, quality, or quantity of the product received does not conform to the content of the agreement (hereinafter referred to as "Non-conformity of Contract"). Note that the failure of the product to meet any of the conditions set forth in Article 7 (Product Quality Warranty) does not constitute Non-conformity of Contract.

  3. Unless otherwise provided in these Terms, the Company will not accept product returns for any reason other than those set forth in the preceding two paragraphs.

  4. When requesting a product return under Paragraph 1, the Member shall send the product back to the Company at their own expense using the method specified by the Company. When requesting a product return under Paragraph 2, the Member shall send the product back using the method specified by the Company (the Company will bear the shipping costs).

  5. Instead of returning the product under Paragraph 2, the Member may claim damages from the Company based on the Non-conformity of Contract. In this case, notwithstanding the provisions of Paragraph 2, the Member cannot request the return of the product.

  6. The period during which damages can be claimed due to Non-conformity of Contract under the preceding paragraph shall be limited to the period specified in Paragraph 2. The maximum amount of such damages shall be equivalent to the purchase price of said product.

  7. Other details regarding product return and refund methods shall be governed by the "Return and Refund Policy" separately established by the Company.

  8. The Company's liability to Members regarding Non-conformity of Contract shall be limited to what is set forth in this Article. Members cannot pursue other legal responsibilities against the Company, such as requests for subsequent performance or reduction of the product price, based on the Non-conformity of Contract.

Article 9 (Cancellation of Agreement)

  1. The Company may cancel a product purchase agreement if any of the following items apply:

    1. It becomes impossible or difficult to provide the product to the Member based on the purchase agreement due to out-of-stock products, shortages, or inability to deliver due to disasters or bad weather.

    2. The payment transaction under Article 6, Paragraph 2 cannot be completed successfully, and even after notifying the Member and attempting the transaction again after a certain period, the transaction still fails to complete.

    3. Delivery cannot be completed due to an unknown address or prolonged absence of the recipient.

    4. The Member's registration is cancelled pursuant to Article 2 before the product arrives.

    5. Violation of these Terms.

  2. Notice of cancellation of a product purchase agreement from the Company to a Member shall be given by sending an email to the Member's registered email address. In this case, the cancellation shall be validly established regardless of whether the email actually reaches the Member.

  3. If the Company cancels a product purchase agreement pursuant to Paragraph 1 and has already received payment through various payment services, the Company shall promptly refund the amount equivalent to the product price. However, except for the cases set forth in Paragraph 1, Item 1, an amount equivalent to bank transfer fees or other payment processing fees incurred during the refund will be deducted from the refund amount.

  4. The Company shall not be liable to compensate the Member for any damages resulting from the cancellation of the product purchase agreement pursuant to Paragraph 1.

Article 10 (Prohibited Acts)

  1. Users must not engage in any of the following acts, or acts that may fall under them, when using the Service:

    1. Acts that violate laws and regulations or acts related to criminal behavior.

    2. Fraud, threats, defamation of honor or credibility, or business obstruction against the Company.

    3. Acts that infringe upon the intellectual property rights or other rights or interests of the Company or third parties.

    4. Transmitting malicious programs or placing an excessive load on the network or systems of the Service.

    5. Reverse engineering or otherwise analyzing the systems of the Service.

    6. Acts that interfere with the operation of the Service.

    7. Unauthorized access to the network or systems of the Service.

    8. Using the Service for activities of Anti-Social Forces or for providing benefits to Anti-Social Forces.

    9. Acts displayed as prohibited behaviors by the Company on the Service.

    10. Acts that directly or indirectly induce or facilitate any of the behaviors listed in the preceding items.

    11. Attempting any of the behaviors listed in the preceding items.

    12. Other acts contrary to the purpose of the Service, social norms, or public order and morals.

    13. Other acts deemed inappropriate for using the Service.

  2. If a User violates any of the prohibited acts specified in the preceding paragraph, the User shall compensate for any damages incurred by the Company or third parties.

Article 11 (Suspension and Interruption of the Service)

The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Users if any of the following items apply:

  1. When necessary for the inspection or maintenance of the systems of the Service.

  2. When the Service can no longer be operated normally due to system failures or disruptions.

  3. When the Service can no longer be operated normally due to disasters, power outages, the spread of infectious diseases, or other circumstances.

  4. In any other cases where circumstances arise that require the suspension or interruption of all or part of the Service.

Article 12 (Disclaimer)

  1. The Company shall bear no responsibility to Users for any temporary inability to use the Service caused by failures or defects in the systems of the Service.

  2. Even if the Company is held liable for damages incurred by a User in connection with the Service (including indirect damages, special damages, attorney's fees, and all other damages), the maximum amount of compensation shall be limited to 10,000 yen or the total amount of product prices paid by the User to the Company in the past one (1) year, whichever is lower (or the maximum amount specified in these Terms if there are specific provisions). However, this limitation shall not apply if the damages were caused by the Company's intentional acts or gross negligence.

Article 13 (Handling of Personal Information)

  1. The Company shall appropriately handle the personal information of Users obtained in connection with the use of the Service in accordance with the "Privacy Policy" separately established by the Company.

  2. By using the Service, Users shall be deemed to have agreed to the contents of the Company's Privacy Policy.

  3. The Privacy Policy can be reviewed at any time at the following URL:

    URL: https://www.kurabo.co.jp/privacy_policy/

  4. If the Privacy Policy is revised, Users shall comply with the revised content.

Article 14 (Intellectual Property Rights)

All copyrights and other intellectual property rights for all information and images provided on the Service belong to the Company.

Article 15 (Assignment of Contractual Status, etc.)

  1. Users may not transfer, provide as collateral, or otherwise dispose of their rights, obligations, or contractual status under these Terms to any third party without the prior written consent of the Company.

  2. In the event that the Company transfers the business related to the Service to a third party (including business transfers, company splits, and all other cases involving business relocation), the User shall agree in advance to the transfer of rights, obligations, and contractual status under these Terms to said third party.

Article 16 (Modification of the Service)

The Company may modify or terminate the content of the Service upon prior notification to Users. The Company shall bear no responsibility whatsoever for any damages incurred by Users as a result of this.

Article 17 (Modification of these Terms)

  1. The Company may modify these Terms at its sole discretion in the following cases:

    1. When the modification of these Terms conforms to the general interest of Users.

    2. When the modification of these Terms does not contradict the purpose of the agreement and is reasonable in light of the necessity of the modification, the appropriateness of the modified content, and other circumstances regarding the modification.

  2. When modifying these Terms, the Company shall notify Users on the Service in advance of the intent to modify, the modified content, and the effective date. The modified Terms shall also apply to Users who started using the Service prior to the modification.

Article 18 (Severability)

Even if any provision or part of these Terms is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions and parts of these Terms shall continue to be fully effective.

Article 19 (Governing Law and Jurisdiction)

These Terms shall be interpreted in accordance with the laws of Japan, and any disputes related to the Service shall be subject to the exclusive agreement jurisdiction of the Osaka District Court as the court of first instance.

Established: March 1, 2026